Return & Exchange Policy

At Frank & Co., we take great pride in the quality of our products. Every order is carefully inspected and packaged to meet our highest standards. For hygiene and safety reasons, we accept returns and exchanges only under specific conditions.

Eligibility for Returns
We accept returns within 14 days of delivery. Hair extensions must be unused, unwashed, unopened, and in their original packaging. Once hair has been opened, installed, worn, brushed, dyed, or altered in any way, it is no longer eligible for return or exchange. Beauty products such as skincare, lip gloss, and serums must be sealed and unopened to qualify for return.

Non-Returnable Items
For hygiene and quality assurance, we do not accept returns on opened hair, used beauty products, or any items showing signs of wear or tampering.

Return Process
To request a return, please contact us at richardfrank999@yahoo.com with your order number and reason for return. If approved, return instructions will be provided. Customers are responsible for return shipping costs. We recommend using a tracked shipping service to ensure safe delivery of the return.

Refunds
Once your return is received and inspected, we will notify you of approval or rejection. Approved refunds will be issued to the original payment method. Shipping fees are non-refundable.

Damaged or Incorrect Items
If you receive a damaged or incorrect product, contact us within 48 hours of delivery with clear photos. We will review and resolve the issue promptly with a replacement or appropriate solution.

Frank & Co. reserves the right to refuse any return that does not meet our policy requirements. Our priority is to protect the health, safety, and satisfaction of every client.

For all return or exchange inquiries, please email richardfrank999@yahoo.com